Frequently Asked Questions
Everything you need to know about your Mackage experience.
What is the Mackage lifetime warranty policy?
We stand behind our craftsmanship. Mackage offers a limited lifetime warranty against manufacturer defects on all our outerwear to ensure your investment stays protected.
How should I clean and maintain my Mackage coat?
To preserve the quality of your down or leather garment, we recommend professional dry cleaning by a specialist. Always refer to the specific care label located inside your jacket.
What are your shipping options and delivery timelines?
We offer complimentary standard shipping on all orders. Delivery typically takes 3-5 business days, while express shipping options are available at checkout for faster arrival.
What is your return and exchange policy?
If you are not satisfied with your purchase, you may return unworn items with original tags attached within 30 days of the delivery date for a full refund or exchange.
How do I determine my correct size?
Mackage garments are designed with specific silhouettes: Slim, Regular, and Relaxed. Please consult our detailed Size Guide on the product page to find your perfect fit.
Do you offer international shipping?
Yes, we ship to over 40 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.